Return Policy

1. WordPress Maintenance Services

All WordPress maintenance and support services include a 15-day evaluation period from the date of hiring.

Right to Return

• During the first 15 days, if the service does not meet your expectations, we are committed to refunding 100% of the money invested.
• No complicated justifications are required: if the service is not what you expected, simply request a return.
• The period begins from the date the service is activated in your account.

Conditions for Return

• The return request must be submitted within the 15-day deadline.
• Contact our support team via email or contact form indicating your intention to return the service.
• Once the request is processed, the refund will be made within 5-10 business days to the original bank account.
• After the 15-day period, you will be considered to have accepted the service, and returns will no longer be possible.

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2. Software Licenses

Software licenses, once purchased and installed, are not eligible for return. This is a standard criterion in the software industry due to the nature of digital licenses and their inability to be reused after delivery.

Important: Security Products – Free Evaluation

Although software licenses do not allow returns after purchase, we offer an alternative so you can evaluate security products before acquiring a full license:

Recommendation: Before purchasing a software license, take advantage of the 30-day evaluation period to ensure it meets your specific requirements.

License Changes and Upgrades

• If you need to change versions or upgrade your license, contact our team. We will analyze each case individually.
• Changes are subject to the terms of the corresponding software provider.

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3. Other Products and Services

For products and services not specifically mentioned in this policy, the terms established in the general sales conditions of Cint Consulting will apply.

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4. Return Request Process

If you wish to request a return, follow these steps:

1. Contact our team:
   • Email: info@cint-consulting.com
   • Phone: 93 157 42 38
   • Contact form: https://www.cint-consulting.com/en/contact/
2. Provide information:
   • Order number or contract reference
   • Your company details
   • Brief description of your request
3. Review: Our team will review your request within 1-2 business days.
4. Approval and processing: Once approved, we will process the refund within 5-10 business days.

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5. Frequently Asked Questions

Can I return a service after the 15-day period?

No. The evaluation period is exclusively 15 days from the activation date. After this deadline, returns will not be possible, although we will evaluate alternatives such as plan changes or future credit on a case-by-case basis.

What does the 30-day evaluation of ESET and Kaspersky include?

It includes full access to all premium features of both platforms. It is a comprehensive evaluation without functional limitations.

Do I need to provide a credit card for the 30-day evaluation?

No. The evaluation does not require payment details or any subsequent purchase commitment.

What happens if I switch providers after the trial period?

This is completely valid. The 30-day period is designed to help you make the best decision for your business.

Can I request a return if I have technical issues?

First, we recommend contacting our technical support team. Many issues can be resolved quickly. If, after exhausting these options, you decide the service is not suitable (within the 15-day period), you can request a return.

Is VAT refunded?

Yes. The refund includes VAT and any applicable taxes. 100% of the amount paid will be processed.

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6. Contact

For any questions about this return policy, do not hesitate to contact us:

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This policy is binding and comes into effect upon publication. Cint Consulting reserves the right to modify this policy at any time, notifying clients in advance.